Connelly Security Systems

Q. Will my alarm work in a power cut?

Yes, a back up battery, which allows up to eight hours back up battery, is fitted as standard to all C.S.S intruder alarm systems.

Q. Why does my external sounder work in a power cut?

Each C.S.S system is fitted with an eight hour back up battery, which allows the system to function fully in the even of a power loss.

Q. What is a key holder?

A key holder is nominated third part that can attend your property in your absence in line with your local Police Service Policy. The nominated key holder must: have a telephone at their home address, must be capable of attending within twenty minutes of being notified, have their own transport to ensure prompt attendance.

Q. Do I need key holders?

If you have a monitored alarm system then yes you require key holders.

Q. How do I change my key holder details

You must inform C.S.S in writing immediately you require any changes to be made.

Q. What is the annual maintenance charge for?

If you do not have a monitored system you are entitled under this charge to one service visits per year and replacement component parts that have failed in normal use.

Q. Can I pay my maintenance monthly?

Yes. Contact our accounts department to discuss the various options available.

Q. What is a wireless system?

A wireless system consists of similar component parts to those used in a traditional 'hard wired' system but simply without the wiring. We at CSS would recommend a hard wired system but realise this is not always possible. We use only the best wire free materials available.

Q. How long from order to completion?

From time of order to completion of the installation is on average ten to fourteen days. Naturally we try to accommodate our customers needs and will in all cases attempt to make the installation as convenient to our customer's needs as possible.

Q. Can I get a user manual for my system?

Click on this link and it will direct you to an area of our website which will allow you to download a selection of manuals and user instructions. If the manual required is not listed please contact us on the number below.

Q. Can I pay my account by credit/debit card?

Yes, contact our accounts department to arrange this facility have your start date, expiry date and or issue number (if applicable) ready.

Q. Can I spread the cost of my installation over a period of time?

Yes. We offer an assortment of flexible finance packages tailored to suit your own personal requirements. These packages are subject to status.

Q. Can I get a rough price over the phone?

No. At C.S.S we would consider this extremely unprofessional in as much as we feel we would offer disservice to our customers by not carrying out an accurate obligation free survey.

Q. Will I get a problem with my Broadband connection?

Yes an ADSL filter would be required in all cases.

Q. Can I use the same phone line for my dialler and my Internet connection?

Yes. But we would not recommend this option. For example perhaps you leave your home for period of time and leave your Internet connection live. (Assuming your phone line is used for both the internet and your intruder alarm dialler) the dialler would not be able to function therefore your property would be left exposed.

Q. What is a URN?

A URN is a Unique Reference Number. This number is issued by the Police and is now a mandatory requirement for monitored systems.

Q. I do not have a monitored system at present what can I do?

We would advise that you upgrade your system to be monitored as you then have two distinct advantageous options, police response or key holder response. You choose which type of monitoring you require and CSS will upgrade and design your system accordingly.

Q. Is CSS' Alarm Receiving Centre manned 24 hours a day?

Yes. The C.S.S alarm receiving centre (ARC) control room is manned 24 hours away 365 days a year by our highly trained staff with direct links to both the Police and Fire Service.

Q. What is NACOSS Gold?

NACOSS gold is the highest standard attainable of industry accreditation in the security industry. C.S.S have no less than 4 Gold awards for Intruder Alarms, Access Controls, CCTV and our state of the art Alarm Receiving Centre (ARC).