Frequently Asked

Questions

General Questions

Yes, a back up battery, which allows up to eight hours back up battery, is fitted as standard to all C.S.S intruder alarm systems.
A key holder is nominated third part that can attend your property in your absence in line with your local Police Service Policy. The nominated key holder must: have a telephone at their home address, must be capable of attending within twenty minutes of being notified, have their own transport to ensure prompt attendance.
If you have a monitored alarm system then yes you require key holders.
A wireless system consists of similar component parts to those used in a traditional ‘hard wired’ system but simply without the wiring. CSS use only the best wire free equipment available.
From receipt of order to completion of the installation is on average ten to fourteen working days. Naturally we try to accommodate our customers’ needs and will in all cases attempt to make the installation as convenient to our customer’s needs as possible.
Residential installation costs can be found on our residential security page. If you require a more bespoke security solution, we would be happy to have one of our security surveyors visit your property. Please contact us for further information.
A URN is a Unique Reference Number. This number is issued by the Police and is now a mandatory requirement for monitored systems that require the Police service to attend the property. A URN is not required if you only require us to notify your nominated keyholder should we receive an alarm activation from your premises.
We would advise that you upgrade your system to be monitored as you then have two distinct advantageous options, police response or key holder response. You choose which type of monitoring you require and CSS will upgrade and design your system accordingly.
Yes. The C.S.S alarm receiving centre (ARC) control room is manned 24 hours away 365 days a year by our highly trained staff with direct links to both the Police and Fire Service.
NACOSS gold is the highest standard attainable of industry accreditation in the security industry. C.S.S have no less than 4 Gold awards for Intruder Alarms, Access Controls, CCTV and our state of the art Alarm Receiving Centre (ARC).
Technical Questions
Each C.S.S system is fitted with an eight hour back up battery, which allows the system to function fully in the event of a mains power failure.
You should inform C.S.S in writing immediately if you require any changes to be made. Or quicker you can provide us with your change of details online using our “Change of keyholders” form.
You to download a selection of manuals and user instructions from here. If the manual you require is not listed or available, please contact us.
Account Questions
Yes. Contact our accounts department to discuss the various options available.
Yes, you can find the various payment options on our customer page.
CSS offer an assortment of flexible finance packages tailored to suit your own personal requirements. These packages are subject to terms & conditions and associated credit checks.
CSS Ltd No 1 Security Scotland