Positive Customer Feedback
Customer feedback is key in the continuous improvement of CSS’s service delivery. We recently received wonderful comments from a CSS customer (name withheld)…
Work Carried Out
Service and Maintenance Call, 22 August 2018
- Quality of work undertaken – 10
- Quality of service received before work commenced – 10
- Professionalism of Engineering Team – 10
- Work completed in agreed timescale – 10
- Would you recommend CSS for future contracts – 10
“I am most grateful to the CSS team for their efforts, efficiency and professionalism in setting up a new contract and delivering an engineer to my address to solve my alarm problem.
“It has been so refreshing and an absolute pleasure to deal with a company with such a high level of customer care, well trained, polite, courteous, helpful and respectful staff. Your administration staff were very attentive and got matters organised promptly and kept me informed as to the progress of the applications and the two engineers who came to my house were knowledgeable and got the job done expertly. These staff are truly a credit to your organisation.
“So, well done and please pass on my renewed thanks to all those who have helped resolve my problem today.”